Insights

Based on your Q1 data, three key factors are driving your 28% revenue growth:

1. Residential moves account for 48% of total revenue — up from 33% last quarter. The average ticket size increased from $850 to $1,250.

2. Repeat customers now represent 67% of bookings. Marcus Johnson and Rachel Kim alone contributed $18,200 in recurring revenue through office relocations.

3. Weekend scheduling is your fastest-growing segment. Saturday moves increased 45% after you added the online booking page.

Recommendation: Consider adding a "Full-Service Premium Move" tier at $2,500+ that includes packing, moving, and setup. Your 4.9 rating supports premium pricing.

Here's your team performance breakdown for this month:

Top Performers:

• Devon Harris — 47 jobs completed, 4.95 rating. He's your most reliable worker and handles the most complex moves.
• Alisha Carter — 43 jobs, 4.88 rating. Consistently strong with packing services.
• Jamal Brown — 39 jobs, 4.82 rating. Great with commercial clients.

Areas to Watch:

• Tanya Mitchell has 2 missed clock-ins this month. Consider a conversation about scheduling.
• Derek Washington has been inactive — you may want to check in.

Overall: Your team's average rating is 4.77, which is exceptional. On-time rate is 91%.