Privacy Policy

This Policy applies to information we collect through Helprs Pro, including through our website, mobile apps, support communications, business onboarding, and related interactions. It covers information we collect directly from you, automatically from your device or browser, and from other sources.

In some cases, Helprs provides services to business customers that manage their own workers, customers, and related records through Helprs Pro. In those cases, the business customer or workspace owner may control certain content and account data submitted into the platform. Where we process that information on behalf of a business customer, we may act as a service provider or processor rather than as the primary controller of that information. If you are a worker, customer, or other end user whose information was submitted by a business using Helprs Pro, you may need to contact that business directly for certain requests relating to that data.

We may collect a broad range of information depending on how you use Helprs Pro, which features you enable, the permissions you grant on your device, and the workspace or business relationship involved.

Some information may be visible publicly by design, such as a business profile and business contact information that a workspace or customer chooses to make available. Other content is generally intended to remain limited to the relevant account or workspace participants.

We may use the information we collect for the following purposes:

We may also combine information from different sources to operate the platform, personalize relevant experiences, secure the service, and improve our products and operations.

Depending on where you are located and the context of processing, we may rely on one or more of the following legal bases: performance of a contract, legitimate interests, legal obligations, consent, and other legal bases recognized by applicable law. For example, we may rely on contract necessity to provide Helprs Pro, legitimate interests to secure and improve the service, legal obligations to retain certain records and comply with law, and consent where required for optional features, certain cookies, marketing, or sensitive data processing.

Although we do not currently target users in the EEA or UK, this Policy is written to be compatible with broader privacy-law expectations, and we may apply these principles where appropriate.

We do not sell personal information in the traditional sense, and we do not use cross-context behavioral advertising or targeted retargeting across third-party apps or websites. We may, however, disclose personal information in the following circumstances as necessary to operate the business and provide Helprs Pro:

Known service providers may include providers such as Stripe, Google Analytics, OpenAI, Sentry, and Supabase, along with other vendors we may engage from time to time.

We use cookies and similar technologies for authentication, security, preference storage, analytics, and related platform functions. Some cookies and technologies are necessary for the website or service to function properly. Others may be used for measurement, performance, or consent management.

We intend to provide a cookie banner or consent manager where required by law. You may also be able to manage certain cookies through your browser or device settings. Disabling some cookies may affect the functionality of Helprs Pro.

You may opt out of marketing emails by using the unsubscribe link in the message or by contacting us at info@helprs.com. Even if you opt out of marketing messages, we may still send non-promotional communications such as billing notices, security alerts, product updates, account information, and other service-related messages.

Helprs Pro may use AI-powered or automated features to generate outputs, insights, suggestions, or recommendations. These features may use information submitted through the platform to provide the requested functionality. AI outputs may not always be accurate, complete, or appropriate. Users and customer organizations are responsible for reviewing outputs and making their own decisions before relying on them.

We may create and use aggregated, anonymized, or de-identified information for analytics, service improvement, benchmarking, operations, research, security, and other lawful business purposes, provided that such information does not reasonably identify an individual.

We retain information for as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes, enforce our agreements, protect against fraud and abuse, and maintain business and security records.

In some cases, we may retain information longer if required or permitted by law, for dispute resolution, fraud prevention, security, audits, or other legitimate business needs.

Helprs Pro data is primarily hosted in the United States. We do not currently intend to transfer personal data internationally as part of our normal operations. If that changes, we may use contractual safeguards, vendor protections, and other lawful transfer mechanisms as appropriate.

We use commercially reasonable administrative, technical, and organizational measures designed to protect personal information. These measures may include access controls, authentication controls, encryption in transit, encryption at rest where appropriate, logging and monitoring, vendor review, backups, and related safeguards.

No method of transmission over the internet or method of electronic storage is completely secure. As a result, we cannot guarantee absolute security.

If you believe there is a security issue relating to Helprs Pro, please contact info@helprs.com.

Depending on your location and applicable law, you may have rights to request access to personal information, correction of inaccurate information, deletion, portability, restriction, objection to certain processing, withdrawal of consent where processing is based on consent, and appeal of certain privacy decisions.

You may submit privacy requests by emailing info@helprs.com. We may take steps to verify your identity using reasonable verification measures appropriate to the request and the sensitivity of the information involved. In some cases, we may ask for additional information before fulfilling a request.

We currently do not respond to browser Do Not Track signals.

Residents of certain U.S. states, including California and other states with applicable privacy laws, may have additional rights regarding their personal information. Depending on applicable law and your relationship with Helprs, you may have the right to know what categories of personal information we collect, the sources of that information, the purposes for which it is used, the categories of recipients to whom it is disclosed, and the categories of personal information we may have disclosed for business purposes.

Subject to applicable law, you may also have rights to request deletion, correction, access, portability, and to opt out of certain processing activities. Helprs does not sell personal information in the traditional sense and does not engage in cross-context behavioral advertising based on your description of current operations. We will not unlawfully discriminate against you for exercising applicable privacy rights.

Where state law requires an appeal process for denied requests, you may reply to our response or email info@helprs.com with the subject line Privacy Appeal.

If your information was provided to Helprs Pro by a business, employer, or workspace administrator using our platform, that organization may control parts of the collection, use, disclosure, correction, or deletion of your information within the workspace. In those situations, we may process your information on behalf of that organization under our contractual arrangements with it. If you want to exercise rights relating to that information, you may need to contact the relevant business customer directly, although you may also contact us and we will direct your request as appropriate.

Helprs Pro is not directed to children under 13, and users must be at least 16 years oldto use the service. If a user is under the age of majority, use must be authorized by a parent or legal guardian and, where applicable, by the user's employer or organization.

If we learn that we have collected personal information from a child below the permitted age in a manner not authorized by applicable law, we will take steps to delete that information.

Helprs Pro may rely on third-party services or integrations that are governed by separate privacy notices and terms. We are not responsible for the privacy practices of third parties except as required by law. Although the app itself is not intended to link broadly to outside content, vendors and service providers involved in the operation of Helprs Pro may process information under their own terms.

We may update this Privacy Policy from time to time. If we make material changes, we will generally provide notice through email, in-app notice, website posting, or a combination of those methods. Changes become effective on the date stated in the notice. Your continued use of Helprs Pro after the effective date of the updated Policy indicates your acknowledgment of the revised Policy to the extent permitted by law.

If you have questions, privacy requests, appeals, or security concerns, contact us at info@helprs.com or write to: